COVID-19 Update

Travel Information: COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. The wellbeing of our guests and associates is of paramount importance.

Re-open Date & Local Updates

We can’t wait to welcome you back to Love City, St. John! Since September 19th, 2020, all travelers entering the US Virgin Islands, no matter where they are coming from, must take a COVID-19 test and receive negative test results within 5 days of travel and upload results and answer questionnaire in Travel Portal prior to arrival. The updated travel restrictions to the US Virgin Islands can be found HERE and the new travel portal where travelers must fill out their information within 5 days of travel can be found here. We will continue doing everything we can to ensure your travel safety and provide maximum flexibility as the situation around novel coronavirus (COVID-19) continues to evolve. The safety and security of our guests and team members remains our highest priority.

Gallows Point Cleanliness Commitment: Health and Hygiene

We take great pride in maintaining the highest standards of cleanliness and hygiene. Given the effects of COVID-19, we have taken additional measures, developed in consultation with global and local public health authorities (including the WHO and CDC), to ensure Gallows Point guests enjoy an even cleaner and safer stay. These procedures build upon Gallows Point Resort’s already high standard of housekeeping and hygiene, where high-quality cleaning products and upgraded protocols are currently in use. The new procedures include:

  • Enhanced Team Member safety and well-being with personal protective equipment and enhanced training and protocols
  • Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
  • Real Time Information: Our management team is on standby 24/7 to support the hotel and coordinate with local and regional authorities.
  • Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
  • Reduced paper amenities (like pads and guest directories) in rooms
  • Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, handrails, door handles, public bathrooms, fitness center, and room keys.
  • Back of House: In the spaces where our teams work “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like employee entrances, bathrooms, laundry rooms and staff offices.

We have activated our local response teams to provide around-the-clock assistance to act swiftly should we be alerted to a case of corona virus at the property.

Your Travel Flexibility & Budget

We have made additional adjustments to our modification and cancellation policies to provide you with maximum flexibility while travel remains restricted in many parts of the world.

  • New 48-Hour Cancellation Policy. Any new reservations made after May 15, 2020 for travel dates between June 1, 2020 and December 15, 2020 will have a 48-hour cancellation policy instead of the usual 30 day cancellation policy. We will refund all payments made for room reservations, less a 5% cancellation fee, provided you cancel at least 48 hours or more prior to your arrival.
  • New 15% Off Special. Receive 15% off rack rates in any available room category when you book directly with the resort for travel dates between June 1st and December 15th, 2020!

If you cancel a reservation and are eligible for a refund, we will do everything we can to process your refund as quickly as possible. Due to the influx of reservation changes, it may take up to 30 days to complete your request. If you need to adjust reservations made you can request changes to your reservation by emailing or by calling 1-800-323-7229. If you need to adjust reservations made through another travel site, please contact them for assistance.